Shipping & Returns:
- Items must be in new condition and in original packing:
- Non tire & wheel packages; Wheels must not be mounted and balanced or modified in any way.
- Few Exceptions for items that cannot be returned include:
- Customized items (custom painted, powder coated, custom drilled)
- Wheels that have been mounted
- Chrome chips on any chrome wheel(s) passed our 14 day satisfaction policy are ineligible for returns. NO EXCEPTIONS!
Exchanges:
- Always keep your original packaging, Merchandise must be securely repackaged exactly how they were packaged when shipped to the customer. Any questions give us a call or email.
Shipping Damages:
- Its just one of those days, you've been waiting for a few days, you finally get your package and what do you see, a bend, a scuff. Not to worry shipping damages are covered 100% through shipping companies. We will to reach out to UPS/FedEx to begin a claim as we are not liable for damages that occur during shipping transit but will assist in beginning the claim with UPS/FedEx. Please be advised that claims may take a while to process as we work with UPS/FedEx to settle the claim.
Received the wrong Merchandise ?
- If we shipped you the wrong merchandise, we will pay 100% of the costs to get you the right product. Time Sensitive: Please contact us 24 hours within receiving the item. **There are NO RETURNS on products, that have been customized to meet Customers Vehicle requirements ( Custom drilling, Paint, Powder coat, Shaving, etc. ) NO EXCEPTIONS.
- Time Sensitive: You must contact us within 24 hours to report your order discrepancy.
Returns:
- If you wish to return your order, we will need to be notified of the return within 14 days of from the date of order.
- Returns: Fees
- If the customer is dissatisfied with their order, wheels must be returned in NEW condition and not have been mounted on vehicle (if the wheels have been mounted returns WILL NOT be accepted.)
- Return request will inquire a 35% restocking fee + customer will be liable for all return shipping charges. Restocking fee will also apply to shipments that have been refused by the consumer. To avoid restocking and return fees please ensure your order is correct in its entirety.
JNC Wheels Manufacture Warranty:
All new wheels are covered by manufacturer 1 year basic warranty. The basic manufacturer warranty covers materials and workmanship only. All wheels must be inspected by the manufacturer before a credit or replacement can be issued. In the case where your wheels are no longer available, we can only credit you for the one (1) wheel that has the defect but not the other three (3) non-defective wheels. The buyer is responsible for all return and replacement shipping charges. The seller or manufacturer is not responsible for your lost of time or money. JNC Wheels Collections obligation under this warranty is limited to repair or replacement at JNC Wheels Collections option, without charge excluding freight if product is found to be defective.
Wash damage, chemicals,acid or abrasive cleaners Wheels warrants to the original purchaser Any appearance defect (scratches) in the wheels that have been damaged during mounting or which have been display. Any defect, malfunction or failure caused by shipping, transporting, off-road use, abuse. This includes but is not limited to: Damage caused by incorrect tire size (stretched tire) accident or negligence caused by any involved party.
Corrosion or damage occurred due to improper maintenance; refer to Recommended Wheel Care Instructions below for correct wheel maintenance Damage or structural failure occurs as the result of road conditions or an accident. Damage occurs due to neglect or adverse weather conditions
This warranty does not apply to:
- Wheels that have been damaged in transit, by accident, misuse or negligence, or that have been repaired or altered.
FOR OUR WHOLESALE VENDORS / RETAIL CUSTOMERS:
